Frequently Asked Questions
Whether you’re buying a One4all Gift Card or are lucky enough to have received one, the answers below should help solve any query you have. If we haven’t answered your question here, please use the contact details at the bottom to let us know, and our friendly customer services team will get in touch to help.
How can we help?
Which stores accept the One4all Gift Card?
Over 120 stores accept the One4all Gift Card. You can view the full retailer list here.
How do I spend the One4all Gift Card online?
In a nutshell: use it like you would a Visa Debit card. If you need more help spending online, full instructions are available here.Make sure to check the Spend Online page to make sure your chosen retailer accepts the One4all Gift Card online, as not all retailers can do so.
I want to buy something worth more than the value of the card.
In-store: simply tell the cashier how much is on your One4all Gift Card and they will swipe for this amount, then you can pay the rest via cash or card.
Online: unfortunately this is not currently possible, as most websites do not accept multiple payment methods.
Can I spend my One4all Gift Card on Amazon.co.uk?
Unfortunately this option is no longer available. You can find more information here.
Can I ‘top up’ or add extra funds to my One4all Gift Card?
Unfortunately it is not currently possible to top your card with additional funds, as the One4all Gift Card is a single-load card.
The retailer wasn’t sure how to process my One4all Gift Card.
All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them to swipe the card like a typical Visa debit card (i.e. back in the days before Chip & PIN). Make sure you know your card’s balance, as the retailer won’t be able to check this for you.
My card didn’t work when I tried to spend it in-store.
There could be several reasons why this happened. Please check:
- That you know your balance, and it is more than or equal to the amount you’re trying to spend.
- The One4all Gift Card hasn’t expired (check the Valid Thru date on the front of the card).
- The retailer’s card terminal is working correctly.
How do I check the balance on my One4all Gift Card?
There are range of ways to check your gift card balance.
My One4all Gift Card has a zero balance.
The One4all Gift Card is a prepaid card which means that money must be loaded onto the card at the time of purchase. Once 24 hours have elapsed from the date of purchase, your balance will be available to spend.
Why do I need to know my balance?
Retailers do not have access to check your balance at their tills, as the One4all Gift Card is a prepaid Visa debit card (a bit like your bank card – retailers can’t see your bank balance). If they attempt to process the One4all Gift Card for more than the balance on the card then the transaction will be rejected.
I tried spending my One4all Gift Card online and it didn’t work?
Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. The full list of online retailers, plus instructions on how to spend your card with them, is available here.
Can I combine multiple One4all Gift Cards?
In-store: you can use multiple One4all Gift Cards towards a single purchase.
Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods. However, you can contact our customer services team to arrange for your cards to be combined (please note this will require you to send us your cards and pay a small fee).
Is there a fee for buying the One4all Gift Card?
There is no fee to purchase a One4all Gift Card in the Post Office. There is a fee of 99p for postage and packaging when purchasing One4all Gift Cards online.
Is there a minimum/maximum amount that I can buy a One4all Gift Card for?
The One4all Gift Card can be purchased in £1 denominations for any amount from £10 up to a maximum of £400.
What do I do if my One4all Gift Card gets lost or stolen?
To report a lost or stolen One4all Gift Card please call the customer service Helpline immediately on 03700 84 4444. You must have your card number in order for us place stop on the card and to replace it. A re-issue fee of £5.00 will apply. One4all cannot accept any liability for deductions from your card prior to you notifying us with full details. As soon as we are advised of the loss/theft of the card, One4all can block the card to prevent any further spending on the card, however we will require written confirmation of the loss/theft before we can replace the card.
How long is my One4all Gift Card valid for?
One4all Gift Cards can be spent free of charges for 18 months following the purchase date (i.e. when the card was bought from a Post Office or online). After this time a monthly charge of 90p will be deducted from funds remaining on the card, until the card balance reaches zero.
Do I have to use it all in the same shop or can I use it in different retailers?
You can spend your One4all Gift Card in as many shops as you like.
Cant find what you're looking for?
If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling them on 03700 84 4444 (local call rates apply).
Normal office hours: Monday to Friday: 9am - 6.00pm Saturday: 9am - 1.30pm