The One4all Gift Card is a prepaid card which means that money must be loaded onto the Card at the time of purchase. Once one Business Day has elapsed from the date of purchase, cardholders can use the Card to pay for goods or services at participating retailer outlets. Once the One4all Gift Card is purchased and funds loaded you cannot put further monies onto the card. To check the balance on your card please click Check Balance. Alternatively you can text ‘My Balance’ followed by your 16 digit card number to 57887 to receive an SMS stating your balance. To view list of retailers please go to www.one4allgiftcard.co.uk and a full listing of retailers is available in the left hand column.
Using Gift Card online
You can choose to shop online at our online retail partners. For full details please check the Spend Online page.
These are the most frequently asked questions concerning One4all Gift Cards. If you still have questions after reading this page, you can contact the One4all Customer Service team by clicking here or by phoning the Helpline on 03700 84 4444.
Who do I contact if I have a query regarding the One4all Gift Card?
You should contact the Customer Service Helpline Number 03700 84 4444.
Is there a fee for the cards?
An online transaction fee of 99p will be payable on every One4all order made through the One4allgiftcard.co.uk website. Other fees & charges apply. Please refer to the Terms & Conditions for more details.
Is there a minimum/maximum amount that I can buy a One4all Gift Card for?
The One4all Gift Card can be purchased in £1 denominations for any amount from £10 up to a maximum of £400.
What happens if my card gets lost/stolen?
To report a lost or stolen One4all Gift Card, please call the Customer Service Helpline immediately on 03700 84 4444. You must have your card number in order for us place stop on the card and to replace it. A re-issue fee of £5.00 will apply. One4all cannot accept any liability for deductions from your card prior to you notifying with full details. As soon as we are advised of the loss/theft of the card, One4all can block the card to prevent any further spending on the card, however we will require written confirmation of the loss/theft before we can replace the card.
What stores accept the One4all gift card?
We are continually adding new retailers who will accept the One4all card. Click here for a full list of retailers.
How long is a One4all Gift Card valid for?
One4all Gift Cards issued after 01 December 2011 do not have an expiry date and will remain valid for as long as there is a balance on them. All physical cards have a limited time span and will need to be replaced to use the remaining funds on the card after this date. This date is printed as a "Valid Thru" date on the front of the gift cards. (Remember that any funds remaining on the card after this date remain available for you to spend, however you will need to apply for a replacement card to do so.) Furthermore, a charge will be deducted from funds remaining on cards monthly after the 18th month following the purchase date. The monthly charge is currently 90p or the remaining balance on card if lower. For cards issued before 01 December 2011 please refer to the terms and conditions on the directory or card carrier supplied at time of purchase or contact Customer Service Helpline Number 03700 84 4444.
How do I check the balance on my Gift Card?
You can check the balance online by visiting www.one4allgiftcard.co.uk/one4all-checkbalance. Alternatively you can text ‘My Balance’ followed by your 16 digit card number to 57887 to receive an SMS stating your balance. You can also phone the automated balance enquiry phone number:0330 828 0881.
For convenience we also recommend that you keep track of your balance by recording your spending on the back of the card in the spaces provided.
Do I have to use it all in the same shop or can I use it in different retailers?
The One4all card offers great flexibility providing you with the options to “part spend” it in a wide variety of retailers. You don't have to use it all in the one shop.
Why do I need to know my Balance?
Retailers do not have access to check your balance at their tills. If they attempt to process the One4all Gift Card for more than the balance on the card the transaction will be rejected. Retailers need to know that they are not attempting to deduct more money than is on the card. If you do not know the exact balance you may elect to tell the retailer to deduct a sum off the card that you know is below the current balance.
Can I use my one4all card online?
You can use you one4all card online in selected retailers. For a current list of online retailers please visit www.one4allgiftcard.co.uk or refer to the one4all directory under the online section. Detailed information on how to use your card online is available on the card carrier or on www.one4allgiftcard.co.uk
What ID requirements do I need to send to GVS if I wish to cash in my gift card? (See clause 10 of the Terms and Conditions)
If you wish to redeem your gift card please post your gift card along with a written request including your full name, bank account number and sort code or provide a contact number for us to contact you when we receive the letter to get this information from you. Gift Voucher Shop will refund the balance to you by bank transfer to your nominated bank account, less any applicable fees within seven Business Days of receipt of such a request. The redemption fee of £7.50 per card will apply and will be deducted from the total value redeemed. The address to send your letter to is PO BOX 52796, London, EC1P 1ZA. In line with the 4th AML Directive, new legislation that came into force on 26th June 2017 requires us to do customer due diligence if the total value or cumulative of your redemption reaches or exceeds £80. We require a copy of one form of Identification from List A and we also require one original form of address verification from List B to be sent to us.
Acceptable forms of identification (containing a photo of the individual):
Current UK, Irish or EU passport
Current Full Driving Licence
National ID card - front and back
Translink Senior SmartPass (Northern Ireland residents only)
Acceptable forms of address verification:
Bank, Building Society, Credit Union, Credit Card account statement dated within last three months
Mortgage Statement dated within last thirteen months
Utility bill, utility final demands and reminders (excluding mobile phone) dated within last three months
Current Full Driving Licence if not used for personal identification
Using the One4all with our Retail Partners
When making a purchase you should know the balance on your card to ensure that there are enough funds available to cover the purchase. If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method. For example if you know there is £30 on your card and your purchase is £50 inform the retailer that you have £30 on the card and wish to pay the balance with cash, the retailer can then process the transaction without issue. Should the retailer not be informed the transaction will fail as they will be trying to deduct £50 from a card with only £30 available to spend. The retailer will not know the balance and may say that the card is not working.
The main cause of a card been declined is due to the customer not knowing the card balance and attempting to purchase an item for a higher value than what is on the card.
Should you use the term "split transaction" most retailers will understand this that you want to use the Gift Card and another method of payment to pay for the items.
Card would not work for retailer
There could be several reasons why your Gift Card failed at a retailer.
The balance on your Gift Card may be less than you thought, the physical Gift Card could have expired and may need to be replaced, there may have been an issue with the retailer's card processing terminal at the time or the magnetic stripe on your card may have been damaged by a magnetic field.
Some of the most common items that contain magnets are phone covers with magnetic clasp, tablet covers (e.g. ipad), clasps on wallets, retailer tag demagnetizer or even your fridge magnet.
To confirm your balance go online at www.one4allgiftcard.co.uk and clicking on the Gift Card Balance, download the One4all iPhone app or contact the balance information line on 0345 0822 480. Alternatively you can text ‘My balance’ followed by your 16 digit card number to 57887 to receive an SMS stating your balance. If the balance on your card is correct then please contact our Customer Service team on 03700 84 4444 to investigate further.